Privacy Policy
SkyBears Holidays
Last updated: 30/01/2025
SkyBears Holidays (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a booking with us.
1. Information We Collect
We may collect and process the following information:
Personal information you provide
Name
Email address
Phone number
Booking details (dates, number of guests, special requests)
Payment information (processed securely by third-party providers)
Automatically collected information
IP address
Browser type and device information
Pages visited and time spent on our website
Cookies and similar technologies (see Cookies section below)
2. How We Use Your Information
We use your information to:
Process and manage bookings
Communicate with you about your stay
Respond to enquiries and messages
Improve our website and services
Comply with legal or regulatory requirements
We only collect information that is necessary and relevant to providing our services.
3. Legal Basis for Processing (GDPR)
Under UK GDPR, we process your data on the following bases:
Contract – to fulfil a booking or enquiry
Legitimate interests – to improve our services and communication
Legal obligation – where required by law
Consent – where you have explicitly agreed (e.g. marketing emails)
4. Sharing Your Information
We do not sell your data.
We may share your information with:
Payment processors (e.g. booking platforms or payment gateways)
Property management or service providers involved in your stay
Legal or regulatory authorities if required by law
All third parties are required to handle your data securely and lawfully.
5. Data Storage & Security
We take appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
Your data is stored securely and only retained for as long as necessary to fulfil its purpose or meet legal requirements.
6. Cookies
Our website uses cookies to:
Improve functionality and user experience
Understand how visitors use our website
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly without cookies.
7. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (where applicable)
Object to or restrict processing
Withdraw consent at any time
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites (e.g. Google Maps, booking platforms). We are not responsible for the privacy practices or content of those sites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated date will be shown at the top.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
SkyBears Holidays
Email: jack@fieldheritage.com
Phone: 07544 816570